1. All treatments are arranged through an advance appointment system only.
2. The price list given on this website is a basic guide, and may be varied according to any personal tailoring of treatment programmes that may be needed or requested, or according to changes in any costs. Prices may be changed at any time without notice.
3. During an initial pre-treatment consultation you must agree to your medical history being taken, before a treatment strategy is discussed and planned. New patients will always need an initial consultation, but those returning for further treatment programmes may or may not need a consultation, depending upon circumstances as determined by Dr Drucker.
4. For an initial consultation regarding possible aesthetic treatment a consultation fee is charged (see our Prices page on this website for guidance), deductible against the cost of any treatment subsequently undertaken. If you opt for no treatment, the consultation fee is non-refundable.
5. For BHRT patients, the initial consultation fee covers not only the consultation but also blood tests to establish your hormone levels at this starting point. This fee DOES NOT include the cost of any prescriptions, medications or supplements. These will form the treatment programme following the results of the initial consultation and blood tests, and will be charged for separately at a later date.
6. All new patients may be asked to pay a deposit in advance of the first consultation.
7. Unless otherwise agreed with Dr Drucker, the remainder of any fee (or the full fee if no deposit has already been charged and paid for), must be paid before or at the end of each consultation/treatment session, or at the end of the first treatment session if there is to be more than one session.
8. If your treatment involves you purchasing any products, these must be paid for in advance, before you take them away. You will not be allowed to take any products away from the treatment room until you have paid for them in full.
9. You are responsible for making all payments to Dr Drucker on time and in full, otherwise treatment may be refused until any outstanding payment is made. Please make sure you have sufficient funds to pay for your treatment(s) before you start.
10. All payments must be by cash, BACS transfer or PayPal (using a credit or debit card). Please be sure that you’re able to make payment at the time of your appointment. PayPal and BACS payments can be made using a mobile phone, tablet or computer in the treatment room during your appointment. If you wish to pay by BACS we will let you have our bank account details.
11. We appreciate that patients cannot always keep their appointments. If you ever find it necessary to rearrange an appointment, please give as much notice as possible. Due to the costs we incur, any no-show or cancellation of an appointment less than 48 hours in advance will result in the consultation fee and deposit being forfeited. At her own discretion and depending on circumstances, Dr Drucker may vary this stipulation, provided that an alternative appointment is made and then kept as soon as possible after the cancellation/no-show.
12. Follow-up is an integral part of all Dr Drucker’s treatments, especially as most of her treatments do not have instantaneous results but may develop over a period of days or even weeks following treatment. When you decide to have any treatment from her you also consent to her contacting you following treatment to check that you are well and that the effects of the treatment are progressing well and according to plan. Such follow-up may involve her contacting you by telephone, text or e-mail on several occasions. This is for your own well-being, reassurance and assessment of treatment progress and success.
13. For patients receiving bio-identical hormone replacement therapy (BHRT), follow-up reviews are an essential part of the treatment process. For new patients, a review 10 weeks after commencement of hormone therapy is essential to allow Dr Drucker to check that the hormone doses being prescribed are correct, that the patient is taking them correctly, and that there are no negative side-effects. Thereafter, patients receiving BHRT must have an annual review to check whether their hormone doses are still correct, and whether they are taking the hormones correctly. Although these reviews are compulsory, it is the patient's responsibility to contact Dr Drucker to arrange a consultation whenever a review is due. All patients must agree when they start their BHRT programme that these reviews are an essential and integral part of their therapy, and that they are in place to help protect their longterm health and ensure the maximum effectiveness of the hormone regimens. Any patient signing up to receive BHRT agrees to ensure that they receive reviews in a timely manner as and when they are due. All reviews are subject to separate fees, as outlined on the Prices page of this website.
14. For women receiving BHRT and who still have a womb, an annual pelvic ultrasound scan is essential. This is to ensure that the hormone therapy is not causing thickening of the endometrium (the wall of the womb). It is each woman's responsibility to arrange for such an annual pelvic scan (it usually needs to be carried out privately), and any woman starting a new programme of BHRT agrees to do this. If conducted privately, the organisation carrying out the scan will charge a fee. Such scans are an essential part of any woman's BHRT programme and are intended to protect her longterm health.
15. Anyone attending a consulation and/or treatments session is deemed to have implicitly agreed to these Terms and Conditions, and is bound by them.